Refunds and Returns

At Stone Field Shaving Company, customer satisfaction is a top priority. I’m committed to offering a transparent and hassle-free return and refund process to ensure you feel confident purchasing premium shaving products from my online store.

General Return Policy

All returns are handled on a case-by-case basis. To be eligible for a refund, the product must be:

Unused
In its original packaging
Sealed (if hygiene-sensitive or sold in sealed containers)

If these conditions are not met, I cannot accept the return.

Please note: Personal care products (such as soaps, lotions, aftershaves, etc.) cannot be returned for hygienic reasons. These are final sale unless the item arrives damaged in transit.

Damaged or Defective Items

If your order arrives damaged, I will work with you individually to resolve the issue. To qualify for a refund:

You must submit photo evidence of the damage via email
Claims must be made within 30 days of purchase (EU Customers- see below)

Email: stonefieldshave@gmail.com

Please note: Some products are sealed with blue or black tape during shipping. This is normal and protects the product's integrity.

Non-Refundable Situations

Refunds or returns will not be issued under the following circumstances:

You don’t like the scent or it differs from what you expected
You experience an allergic reaction or sensitivity
You didn’t read the product description or ingredients prior to purchase
The product has been opened or used
Items are from the Sale! collection (final sale)
Orders are refused, unclaimed, or returned to sender
You incur customs, duties, VAT, or other international fees
You request an exchange (exchanges are not offered)

All customers are responsible for reviewing ingredient lists before purchasing to avoid potential allergens, sensitivities, or conflicts with personal lifestyle choices. All products are for external use only.

Refund Details

Approved refunds will cover:

Cost of the item(s)
Applicable taxes on the item(s)

Refunds do not cover:

Original shipping charges (if applicable)
Taxes on shipping
Return shipping costs

If your original order received free shipping (currently for orders over $75), the actual shipping cost paid by Stone Field Shaving Company will be deducted from your refund.

A restocking fee may apply at my discretion for cancellations, partial refunds, or full refunds.

Return Shipping Responsibility

Customers are responsible for return shipping costs. If the item being returned is valued at over $75, I recommend using a trackable shipping service or purchasing shipping insurance.

EU Customers

I aim to ship orders quickly—most are dispatched by the next business day.

If you need to cancel your order, please do so immediately. Once an order has been fulfilled and dropped off at the post office, it can no longer be cancelled.

Our 14-day return window begins on the date your order is delivered. You have 14 days to return eligible items, provided they meet the criteria outlined above. Return shipping costs are the responsibility of the customer and are non-refundable.

If an order is cancelled prior to fulfillment, refunds are processed by the next business day. However, it may take up to 7 business days for the refund to appear on your credit card statement.

Refunds for returned items will be issued once the products have been received and inspected. Please note that most hygiene-related products are not eligible for return.

A restocking fee may apply for orders exceeding $100 CAD.

I encourage you to contact me if there are issues. However, if you wish to proceed on your own- click on the EU Returns and Cancellations link at the bottom of our website.

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Refund Timeline

Once your return is received and inspected, approved refunds will be issued. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or credit card provider’s processing time.

In Store Credit

I can also offer in-store credit as an alternative to a refund. This gives you the flexibility to use the full value of your purchase at a later date, so you can choose something you truly want when the timing is right—especially with new releases or restocks that may not be available right now.

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Final Notes

I encourage all customers to read product descriptions and ingredient lists carefully before purchasing. While these policies may seem detailed, they’re designed to ensure a fair and positive experience for everyone.

If you have any questions or concerns, please don’t hesitate to reach out:

Sincerely,