Return and Exchange Policy
If you're not happy with our products, we will do our best to make it right.
But there are some things you need to know.....
Personal care products such as soaps, lotions, aftershaves, etc. CANNOT be returned for hygienic reasons. All sales are final. Returns will ONLY apply if any products are damaged during transit.
Please Note- some bottle caps are wrapped with blue/black tape for transit/shipping. This is perfectly normal and helps protect the integrity of the product.
At the time of purchase, please make sure to FULLY read product descriptions and Ingredient labels. Customers are RESPONSIBLE for their choices at time of purchase. Products will not be refunded or exchanged due to scent not smelling like you had envisioned or otherwise.
Customers are also responsible for reading through each ingredient listing for each product they wish to purchase -- making sure there are no allergies, sensitivities, personal lifestyle restrictions or otherwise.
All products are for external use only. We are not responsible for any individual reaction to any particular ingredient and/or product.
There will be no return/refund/exchange offered for these aforementioned reasons.
If an order has been proven to be defective/damaged during transit, we will work with each customer on an individual basis to help resolve the situation. To qualify for a claim, the customer must provide picture evidence via email within 30 days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For hygiene related items that come in sealed containers, the seal must still be intact. All other hygiene products cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
It is still at our discretion as to whether or not it is deemed to be worthy of a refund. If you are approved, then your refund will be processed, and a credit or refund will automatically be applied to your credit card or original method of payment.
The customer is responsible for paying for all shipping costs for returning your item. Shipping costs are non-refundable. Shipping costs from the original order are also non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*A restocking fee may be applied for cancelled orders, partial refunds or full refunds at our discretion.
For more information, please contact us at stonefieldshave@gmail.com.
Exchanges will only (possibly) apply regarding situations in which an order has arrived damaged to the customer during transit. To qualify for a claim, the customer must provide picture evidence via email within 30 days of purchase. We might not be able to offer exchanges for returned products due to product availability. In this case we would look at a refund.
Orders that are refused/unclaimed by customer's at the final destination are not eligible for return/refund/exchange. Please note that any additional fees, customs, duties, VAT or otherwise are the responsibility of the customer and the country in which they reside. A customer who refuses a package upon delivery for ANY reason, waives their right to any refund or compensation. We are unable to ship the same package back to you -- you would have to make a repeat purchase of the same items (with additional shipping fees). Please note this when placing your order.
Once we receive the item, we will review the issue and the condition of the item and if approved, a refund will be issued to the customer via the original payment form. For more information on our refund policy, click here.
