Refunds and Returns

At Stone Field Shaving Company, customer satisfaction is a top priority. I’m committed to offering a transparent and hassle-free return and refund process to ensure you feel confident purchasing premium shaving products from my online store.

General Return Policy

All returns are handled on a case-by-case basis. To be eligible for a refund, the product must be:

Unused
In its original packaging
Sealed (if hygiene-sensitive or sold in sealed containers)

If these conditions are not met, I cannot accept the return.

Please note: Personal care products (such as soaps, lotions, aftershaves, etc.) cannot be returned for hygienic reasons. These are final sale unless the item arrives damaged in transit.

Damaged or Defective Items

If your order arrives damaged, I will work with you individually to resolve the issue. To qualify for a refund:

You must submit photo evidence of the damage via email
Claims must be made within 30 days of purchase

Email: stonefieldshave@gmail.com

Please note: Some products are sealed with blue or black tape during shipping. This is normal and protects the product's integrity.

Non-Refundable Situations

Refunds or returns will not be issued under the following circumstances:

You don’t like the scent or it differs from what you expected
You experience an allergic reaction or sensitivity
You didn’t read the product description or ingredients prior to purchase
The product has been opened or used
Items are from the Sale! collection (final sale)
Orders are refused, unclaimed, or returned to sender
You incur customs, duties, VAT, or other international fees
You request an exchange (exchanges are not offered)

All customers are responsible for reviewing ingredient lists before purchasing to avoid potential allergens, sensitivities, or conflicts with personal lifestyle choices. All products are for external use only.

Refund Details

Approved refunds will cover:

Cost of the item(s)
Applicable taxes on the item(s)

Refunds do not cover:

Original shipping charges
Taxes on shipping
Return shipping costs

If your original order received free shipping (currently for orders over $75), the actual shipping cost paid by Stone Field Shaving Company will be deducted from your refund.

A restocking fee may apply at my discretion for cancellations, partial refunds, or full refunds.

Return Shipping Responsibility

Customers are responsible for return shipping costs. If the item being returned is valued at over $75, I recommend using a trackable shipping service or purchasing shipping insurance.

Refund Timeline

Once your return is received and inspected, approved refunds will be issued. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or credit card provider’s processing time.

Final Notes

I encourage all customers to read product descriptions and ingredient lists carefully before purchasing. While these policies may seem detailed, they’re designed to ensure a fair and positive experience for everyone.

If you have any questions or concerns, please don’t hesitate to reach out:

Sincerely,