Return Policy
At Stone Field Shaving Company, I prioritize customer satisfaction and I am committed to providing a straightforward return and refund process for the products I carry. This policy is designed to ensure that customers can confidently purchase premium shaving products from my online store. If you find yourself in need of a return/refund, I am prepared to offer a full refund (less shipping) for products that meet specific criteria.
Personal care products such as soaps, lotions, aftershaves, etc. CANNOT be returned for hygienic reasons. All sales are final. Returns will ONLY apply if any products are damaged during transit.
Please Note- some bottle caps are wrapped with blue/black tape for transit/shipping. This is perfectly normal and helps protect the integrity of the product.
At the time of purchase, please make sure to FULLY read product descriptions and Ingredient labels. Customers are RESPONSIBLE for their choices at time of purchase. Products will not be refunded due to scent not smelling like you had envisioned or otherwise.
Customers are also responsible for reading through each ingredient listing for each product they wish to purchase -- making sure there are no allergies, sensitivities, personal lifestyle restrictions or otherwise.
All products are for external use only. We are not responsible for any individual reaction to any particular ingredient and/or product.
There will be no return/refund offered for these aforementioned reasons.
If an order has been proven to be defective/damaged during transit, I will work with each customer on an individual basis to help resolve the situation. To qualify for a claim, the customer must provide picture evidence via email within 30 days of purchase.
To qualify for a refund, the product must be unused and in its original packaging. This ensures that the item remains in a condition suitable for resale. It is important to note that any products that are hygiene-sensitive or sold in sealed containers MUST have the seal intact to be eligible for a return. If the packaging has been destroyed or compromised, I will not be able to accept the product for return.
All other hygiene products cannot be returned.
Upon receiving a return request, I will inspect the item to confirm that it meets the necessary conditions. If approved, the item will be restocked and made available for future purchases. This process helps maintain the quality and integrity of my product offerings.
When a customer initiates a return, it is important to understand that refunds will typically cover the cost of the item(s) purchased, along with any applicable taxes associated with those items. This means that if a product is returned within the stipulated time frame and meets the necessary conditions, the customer can expect to receive a refund that reflects the original purchase price and taxes paid.
However, it is essential to note that shipping charges incurred during the initial purchase are non-refundable. This includes any taxes applied to those shipping charges. For instance, if a customer paid for shipping or incurred additional costs for expedited shipping, these amounts will not be reimbursed upon the return of the product. * For orders that qualified for free shipping, if a return causes the resulting total order size to be under the free shipping threshold (currently $75.00), the actual cost of shipping I paid will be reduced from your refund. This policy is common across many e-commerce platforms and serves to mitigate the financial impact of returns on the business.
To be clear, the customer is responsible for paying for all shipping costs for returning your item. Shipping costs are non-refundable. Shipping costs from the original order are also non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
*A restocking fee may be applied for cancelled orders, partial refunds or full refunds at my discretion.
*Items in our Sale! collection are not eligible for return or refund. These are considered Final Sale.
For more information, please contact us at stonefieldshave@gmail.com.
Orders that are refused/unclaimed by customer's at the final destination are not eligible for return/refund. Please note that any additional fees, customs, duties, VAT or otherwise are the responsibility of the customer and the country in which they reside. A customer who refuses a package upon delivery for ANY reason, waives their right to any refund or compensation. We are unable to ship the same package back to you -- you would have to make a repeat purchase of the same items (with additional shipping fees). Please note this when placing your order.
I do not offer exchanges.
Refunds
After the return has been processed, customers should be aware that their financial institution may take an additional seven (7) business days to reflect the refund transaction in their account. This delay is often due to the internal processing times of banks and credit card companies, which can vary significantly from one institution to another.
When considering a return, customers should factor in the non-refundable shipping costs, which may influence their decision to proceed with the return. It is advisable for consumers to carefully review the product descriptions and specifications before making a purchase to minimize the likelihood of returns.
For a more detailed explanation of the Refund policy, please click here.